Privacy Policy

Last updated: May 2026

Who we are

Amanda Newell Business Services/Fernhill Virtual Business Services

This privacy policy explains how I collect, use and protect your personal data when you visit this website or use my services.

What data I collect

When you use the contact form on this website I collect your name and email address and any information you choose to include in your message.

When you become a client I collect the information necessary to provide the services we have agreed, which may include your name, contact details, business information and any other details relevant to the work.

How I use your data

I use your data only to respond to your enquiry and to provide the services you have engaged me for. I do not use your data for marketing purposes without your explicit consent. I do not sell, share or transfer your personal data to third parties except where required to deliver agreed services or where required by law.

Data retention

Enquiry data is retained for six months. Client data is retained for six years in line with HMRC requirements for business records, after which it is securely deleted.

Your rights

Under UK GDPR you have the right to access the personal data I hold about you, request correction of inaccurate data, request deletion of your data where there is no legal requirement to retain it, and object to or restrict processing of your data.

To exercise any of these rights please contact me at amanda@fernhillvbs.co.uk.  I will respond within one calendar month.

Data security

I take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All client work is conducted in accordance with applicable data protection legislation.

Cookies

This website may use cookies.

Changes to this policy

I may update this policy from time to time. The current version will always be available on this page with the date it was last updated.

Complaints

If you have concerns about how I handle your data you have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.